Shipping policy

Effective Date: August 5, 2026

Last Updated: August 5, 2026

Thank you for visiting and shopping at Catofy.com. Below are the terms and conditions that constitute our Shipping Policy.

Shipping Destinations

We currently ship to addresses within the 50 United States (including Alaska and Hawaii).

We do not currently ship to P.O. Boxes, APO/FPO addresses, or international locations.

Order Processing & Shipping Summary

Shipping Detail Timeframe / Cost
Order Cut-off Time 5:00 PM (EST) (Mon–Fri)
Order Handling / Processing Time 1–2 Business Days (Mon–Fri)
Transit / Delivery Time 7–15 Business Days (Mon–Fri)
Total Estimated Delivery Time 8–15 Business Days
Standard Shipping Cost FREE on all orders

Tracking Your Order

Once your order has been processed and handed over to the carrier, you will receive an automated email containing your tracking number and a link to the carrier’s tracking portal. Tracking information typically updates within 24 to 72 hours.

Carriers Used

We partner with reliable carriers to ensure safe delivery, including:

  • USPS (United States Postal Service)

  • UPS

  • FedEx

  • DHL Express

  • CJPacket

  • LuWei Ordinary US

  • CJPacket Ordinary

Order Cancellations & Modifications

You may request to cancel or modify your order within 12 hours of placing it by emailing support@catofy.com. Once an order has entered processing or has been dispatched to the carrier, it cannot be canceled, and you must follow our Return Policy upon receipt.

Damaged or Lost Packages

  • If your tracking indicates that your package was delivered but you cannot find it, please wait 24 hours (as carriers sometimes mark packages delivered prematurely) and check with neighbors.

  • If a package arrives physically damaged, email support@catofy.com within 48 hours with photos of the damaged box and contents so we can process a carrier claim and replacement.