Frequently Asked Questions (FAQs) – Catofy

How long does shipping take?
Orders usually arrive within 7–15 business days in the USA, depending on your location. Once your order ships, we’ll email you a tracking number so you can follow it every step of the way.

Do you offer free shipping?
Yes! Catofy offers free standard shipping on all orders within the USA. Express delivery options are also available at checkout for faster delivery.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. Once your return is inspected and approved, we’ll process your refund to the original payment method. For assistance, email us at support@catofy.com.

Are your products covered by a warranty?
Currently, Catofy products do not include a warranty. If you experience an issue with your order, contact us at support@catofy.com, and we’ll assist you promptly.

What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are processed securely in USD.

How can I track my order?
After your order ships, you’ll receive a tracking number by email. Use this number on the carrier’s website to see real-time updates.

Do you ship internationally?
No, we currently ship only within the United States, including all 50 states.

Can I change or cancel my order after placing it?
Orders are processed quickly. If you need to change or cancel your order, email us at support@catofy.com within 12 hours of placing it. After that, we may not be able to modify your order.

Contact Us
For any other questions or support, reach out to Catofy:

  • Email: support@catofy.com

  • Phone: +1 602-886-8749

  • Address: 221 5th St W, Hardin, MT 59034, USA