Refund policy

This policy applies to all Catofy.com orders delivered anywhere in the United States.

We want you to be happy with your purchase of cat products from Catofy.com. If something isn’t right, you can return or exchange eligible items under the terms below.

Return Window

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items include:

  • Perishable goods

  • Custom or personalized cat products

  • Gift cards

  • Downloadable software or digital products

  • Intimate or sanitary goods (for health and hygiene reasons)

If you’re unsure whether your item is eligible for return, contact us before initiating a return.

How to Start a Return

  1. Email us at support@catofy.com with your order number and reason for return

  2. Our customer support team will provide return instructions and a return authorization

  3. Pack your item securely in its original packaging (if possible)

  4. Ship the item back using a trackable shipping service

Return Shipping Costs:

  • Customers are responsible for return shipping costs in most cases

  • Exception: If the return is due to a defective or incorrect item, we cover the return shipping cost

Return Address:

Catofy
221 5th St W
Hardin, MT 59034, USA

Exchanges

We offer replacements only for defective or damaged items.

  • To exchange the same product, contact us at support@catofy.com before returning it.

  • We do not offer direct exchanges for different products or sizes. To get a different product, return the original item for a refund and place a new order.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective or damaged

  • You received the wrong item

  • Parts or accessories are missing

Email support@catofy.com with photos, and we will resolve the issue at no cost to you.
Note: Damage claims must be reported within 48 hours of delivery.

Refunds

Once we receive and inspect your return, we will notify you by email about the approval status of your refund.

Refund Timeline:

  • Inspection: Within 2–3 business days of receiving your return

  • Approval notification: Via email

  • Refund processing: Within 10 business days after approval

  • Refund method: Back to your original payment method

Please Note:

  • Depending on your bank, it may take 5–10 additional business days for the refund to appear

  • Original shipping costs are non-refundable unless the return is due to our error

  • Free shipping discounts may be deducted from the refund

Non-Refundable Items

  • Gift cards

  • Downloadable software or digital products

  • Perishable goods

  • Custom or personalized cat products

  • Intimate apparel or sanitary goods

  • Items marked as “Final Sale” or “Non-Returnable”

Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  1. Check your bank account or credit card statement

  2. Contact your bank or credit card company

  3. If still unresolved, contact support@catofy.com

Sale Items

  • Only regular-priced items may be refunded

  • Sale items or promotional discount items are eligible for return, but discounts do not transfer to replacements

Contact Us

If you have questions or need assistance:

Catofy Contact Info:

  • Email: support@catofy.com

  • Phone: +1 602-886-8749

  • Address: 221 5th St W, Hardin, MT 59034, USA

Response Time: Within 24–48 business hours