Refund policy

Effective Date: August 5, 2026

Last Updated: August 5, 2026

At Catofy LLC, we want you and your pets to be completely satisfied with your purchase. If you need to return an item, please review our return guidelines below.

Policy Overview

Policy Parameter Details
Return Window 30 days from delivery date
Return Method By Mail
Return Label Requirement Customer responsibility (Download/Print via email)
Restocking Fee $0.00 (No restocking fee)
Return Shipping Fee (Defective/Wrong Item) $0.00 (Catofy pays return shipping)
Return Shipping Fee (Customer Remorse) Actual carrier shipping cost (Customer pays)
Item Condition Allowed New, unused, in original packaging with tags

Eligibility for Returns

To be eligible for a return:

  • The item must be requested within 30 days of physical delivery.

  • The item must be unused, unwashed, and in the exact same condition that you received it.

  • The item must be in its original packaging with all tags, parts, and manuals included.

  • Proof of purchase (order number or email receipt) is required.

Non-Returnable & Exceptions

For health, safety, and hygiene reasons, the following items cannot be returned:

  • Perishable goods (cat food, treats, edible items)

  • Custom or personalized items

  • Gift cards and downloadable software

  • Intimate or sanitary products (used pet grooming brushes, opened litter hygiene products)

  • Items marked explicitly as "Final Sale"

How to Start a Return

  1. Contact us at support@catofy.com with your order number, photo proof (if item is damaged/defective), and reason for return.

  2. Upon approval, our customer support team will provide a Return Merchandise Authorization (RMA) and the official return shipping address.

  3. Pack the item securely in its original packaging and ship it back using a trackable shipping service.

Return Address:

Catofy LLC

221 5th St W

Hardin, MT 59034, USA

Damages, Defective Items, or Incorrect Orders

Please inspect your order upon delivery. If your item is defective, damaged in transit, or if you received the wrong item:

  1. Contact us immediately at support@catofy.com within 48 hours of delivery.

  2. Include clear photos of the damaged item and packaging.

  3. Once verified, we will issue a full refund or send a free replacement at no additional cost to you.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. We do not offer direct exchanges for different colors or sizes. If you want a different product, please return the original item for a refund and place a new order online.

Refunds & Processing Time

  • Inspection: Once your return is received at our facility, it will be inspected within 2–3 business days.

  • Approval Notice: We will notify you via email whether your refund has been approved or rejected.

  • Refund Processing: Approved refunds will be automatically credited back to your original payment method within 5–10 business days.

  • Original Shipping Costs: Shipping fees are non-refundable unless the return was caused by a Catofy LLC error (defective, damaged, or wrong item shipped).

Late or Missing Refunds

If you have not received a refund after 10 business days of approval:

  1. Check your bank or credit card statement again.

  2. Contact your bank or credit card issuer (it may take time before your refund is officially posted).

  3. If you have done this and still have not received your refund, please contact us at support@catofy.com.